Stopping violence at a licensed premises (like a bar, club, or restaurant) requires a combination of preventative measures, staff training, and active intervention strategies. Licensing Professionals have compiled this comprehensive approach to managing and reducing violence:
1. Staff Training
Conflict De-escalation: Train staff, especially bouncers and security personnel, on de-escalation techniques. Understanding how to manage conflict verbally before it escalates into physical violence is crucial.
Alcohol Awareness: Train staff to recognize signs of intoxication and prevent over-serving. Many violent incidents stem from alcohol overconsumption.
ID Checks: Ensure thorough ID checks to prevent underage individuals from accessing alcohol, which can sometimes lead to rowdy behavior.
Recognizing Signs of Aggression: Equip staff with skills to spot early signs of potential violence (e.g., aggressive body language, raised voices, heated arguments) and intervene before situations escalate.
2. Security Measures
Visible Security Presence: Having well-trained security staff present can deter violent behavior. Security personnel should be trained to handle situations professionally without provoking aggression.
CCTV Surveillance: Install visible cameras in strategic areas. This can act as a deterrent and provides evidence if an incident occurs.
Controlled Entry: Limit entry to ensure the premises don’t become overcrowded, which can lead to higher chances of conflict.
Metal Detectors or Bag Checks: In some higher-risk venues, implementing bag checks or using metal detectors can reduce the chance of weapons entering the premises.
3. Venue Design and Environment
Lighting and Layout: Maintain well-lit areas and avoid secluded spaces where fights might break out. Ensure clear pathways for easy movement of patrons and staff.
Crowd Control: Design the premises to avoid overcrowding, which can contribute to tension and fights. Limit the number of patrons to a manageable level based on your security capacity.
Alcohol-Free Zones: Create designated areas where no alcohol is served, giving patrons a space to sober up and calm down.
4. Management and Policy
Clear Policies on Violence: Have a zero-tolerance policy for violence. Make it clear to patrons (e.g., through signage) that aggressive or violent behavior will result in immediate expulsion and, if necessary, police involvement.
Responsible Service of Alcohol (RSA): Implement a strict policy on serving alcohol responsibly, cutting off service to intoxicated individuals.
Refusing Entry: Be proactive in refusing entry to known troublemakers or those who appear intoxicated or aggressive before they enter the venue.
5. Collaboration with Authorities
Local Law Enforcement: Build strong relationships with local police. Quick police intervention can be an effective deterrent and a valuable support if incidents escalate.
Licensing Compliance: Ensure compliance with local licensing laws and guidelines. Regularly review and update safety protocols to meet any changes in legal requirements.
6. Dealing with Violence
Immediate Response: When violence occurs, have a clear plan for removing aggressive patrons quickly, calmly, and without provoking further aggression. Use multiple staff members if necessary.
First Aid Preparedness: Ensure staff are trained in basic first aid to manage any injuries sustained during an altercation.
Documentation: Always document incidents thoroughly, noting the time, location, individuals involved, and any steps taken to de-escalate or resolve the situation.
Stopping violence at a licensed premises- A summary
By combining proactive strategies with an emphasis on prevention and safety, you can create a safer environment for patrons and reduce the likelihood of violent incidents at licensed premises.
Professionals in licensing offer expert training and consultancy services across the UK. Get in touch today to schedule a complimentary consultation.
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