Induction training for new staff at licensed premises should cover a range of essential topics to ensure they understand the legal, safety, and operational requirements. The content may vary depending on the type of licensed premises (e.g., bar, restaurant, nightclub), but here are the key areas that should be covered:
1. Licensing Law and Responsibilities
Licensing Objectives: Introduction to the four key licensing objectives (in the UK, for example):
Prevention of crime and disorder
Public safety
Prevention of public nuisance
Protection of children from harm
The Premises License: Overview of the specific conditions of the premises license, including permitted hours for alcohol sales and any restrictions on entertainment.
Personal Licenses: Understanding who is responsible for overseeing alcohol sales and who holds a personal license on the premises.
Offenses: Explanation of offenses such as serving alcohol to intoxicated persons, minors, or unauthorized people.
2. Health and Safety
Fire Safety: Evacuation procedures, fire exits, and the use of fire extinguishers.
First Aid: Introduction to first aid procedures and the location of first aid equipment.
Handling Emergencies: What to do in case of accidents, injuries, or other emergencies (e.g., dealing with aggressive patrons).
Personal Safety: Ensuring staff know how to protect themselves, particularly in late-night environments.
3. Customer Service and Conduct
Responsible Alcohol Sales: Training on how to recognize when a customer is intoxicated and how to refuse service in a polite but firm manner.
Checking ID: How to properly check IDs to ensure patrons are of legal drinking age.
Managing Conflict: Techniques for de-escalating situations with difficult customers and understanding when to involve security or law enforcement.
4. Food Safety and Hygiene (if applicable)
Basic Food Hygiene: Training on food preparation and serving standards, including the importance of cleanliness and avoiding cross-contamination.
Allergens: Awareness of food allergens and how to communicate them to customers.
5. Drug Awareness and Prevention
Recognizing Drug Use: Signs that someone may be under the influence of drugs and appropriate actions to take.
Preventing Drug Use: Procedures for checking and monitoring the premises to prevent drug use on-site.
6. Record Keeping and Reporting
Incident Logs: How and when to record incidents such as refusals to serve, accidents, or aggressive behavior.
Stock and Sales Records: Training on maintaining records of alcohol sales, monitoring stock levels, and keeping accurate cash handling records.
7. Security Measures
Door Policies: Training on any entry policies, such as ID checks at the door and handling difficult customers.
Surveillance: Use of CCTV and other security measures, including how to report any suspicious activity.
8. Team Roles and Responsibilities
Team Structure: Understanding the chain of command, who is responsible for what (e.g., who holds the personal license on a given shift), and where to go for help or advice.
Shift Duties: Familiarizing staff with their specific roles, including opening and closing procedures.
9. Customer Welfare and Well-being
Mental Health Awareness: Recognizing and responding to patrons who may be vulnerable or in distress.
Drink Spiking: How to identify and prevent cases of drink spiking, and the procedure if a customer suspects their drink has been tampered with.
10. Environmental Policies
Noise Management: How to control noise, especially in premises open late at night.
Waste Disposal: Proper disposal of waste, particularly with regards to glassware and bottles.
11. Legal Compliance and Staff Responsibilities
Equal Opportunities: Ensuring the workplace is free from discrimination, bullying, and harassment.
Data Protection: Training on handling customer and employee data in accordance with relevant data protection laws (e.g., GDPR in the EU).
Induction training for new staff at licensed premises- Additional Optional Topics:
Social Media and Branding: How to represent the venue in a positive way, both in person and online.
Promotions and Offers: How to run special promotions (e.g., happy hours) while still complying with local licensing laws.
Licensing Professionals provide bespoke training and guidance for all licensed premises- contact the Licensing Professionals for a FREE consultation.
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