The prevention of crime and disorder is one of the four licensing objectives of the Licensing Act 2003. Preventing crime and disorder on a licensed premises in England requires a comprehensive approach that involves proactive management, staff training, adherence to legal requirements, and collaboration with local authorities. Licensing Professionals have developed key strategies that need to be considered in the prevention of crime and disorder:
1. Effective Staff Training
Customer Service and Conflict Resolution: Train staff in techniques to de-escalate potential conflicts and manage difficult situations before they escalate into disorder.
Recognizing Signs of Intoxication: Ensure staff can identify when a patron has had too much to drink and know how to refuse service appropriately.
Legal Compliance: Educate staff about licensing laws, including the sale of alcohol to minors, the use of drugs on the premises, and other relevant regulations.
2. Security Measures
SIA-Licensed Door Supervisors: Employ licensed security personnel, especially during peak hours or events. They can manage entry, check IDs, and handle incidents of disorder.
CCTV Surveillance: Install high-quality CCTV cameras to monitor both inside and outside the premises. Ensure the footage is recorded and stored securely, as it can be crucial evidence if an incident occurs.
Search Policies: Implement a search policy at the entrance, especially during events, to deter the carrying of weapons or drugs onto the premises.
Controlled Entry and Exit Points: Manage the flow of people entering and exiting the premises to prevent overcrowding and ensure that only eligible patrons are allowed in.
3. Responsible Alcohol Service
Challenge 21/25 Policy: Implement a strict age verification policy to prevent underage drinking. This policy encourages staff to check the ID of anyone who appears under the age of 21 or 25.
Limit Drinks Promotions: Avoid promotions that encourage excessive drinking, such as "all-you-can-drink" offers or heavy discounts on alcohol.
Alcohol-Free Zones: Designate areas of the premises where alcohol is not permitted, such as family-friendly zones.
4. Environmental Design
Lighting: Ensure all areas, particularly entrances, exits, and outdoor spaces, are well-lit to deter criminal activity.
Layout and Visibility: Arrange the furniture and layout so that staff can monitor the premises effectively. Avoid creating hidden corners or blind spots where criminal activity could go unnoticed.
Maintenance: Keep the premises well-maintained and clean, as a well-kept environment can discourage disorderly behavior.
5. Collaborate with Local Authorities
Police Liaison: Maintain regular communication with the local police and report any incidents promptly. Participate in local initiatives like Pubwatch, which allows licensees to share information about problematic patrons.
Licensing Authorities: Work closely with licensing authorities to ensure compliance with all legal requirements and to address any concerns they may have about the operation of the premises.
6. Incident Management and Record-Keeping
Incident Log: Keep a detailed log of any incidents, including refusals of service, conflicts, and any interventions by security. This can be vital in demonstrating due diligence if any legal issues arise.
Ejecting Problematic Patrons: Establish clear protocols for ejecting patrons who are causing trouble and ensure this is done safely and legally.
7. Promoting a Positive Atmosphere
Entertainment: Offer entertainment options that attract a well-behaved crowd and discourage problematic behavior. For example, live music or quiz nights might attract a more controlled environment than events that encourage heavy drinking.
Customer Communication: Use signage and direct communication to set expectations for behavior on the premises. Let patrons know that violence, drugs, and other illegal activities will not be tolerated.
8. Regular Review and Risk Assessment
Risk Assessments: Regularly conduct risk assessments to identify any new potential threats or vulnerabilities and adjust policies accordingly.
Review Policies: Periodically review all policies and procedures to ensure they are effective and up-to-date with the latest legal requirements and best practices.
In Summary- How to Prevent Crime and Disorder on a Licensed Premises
By implementing these strategies, licensed premises can significantly reduce the likelihood of crime and disorder, creating a safer environment for both patrons and staff.
Licensing Professionals provide expert consulting and training services to ensure that your premises remains both safe and legally compliant to the Licensing Act 2003. Call us today for further information.
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